We realize the importance of smooth and trouble free operation of Devexperts solutions, because our systems are the basis for the performance of our clients' business activities. In the sphere of on-line trading and brokerage breakdowns are inexcusable, as any system failure may lead to huge losses. To avoid such risk, Devexperts provides twenty-four-seven maintenance and support of its trading systems.
The Devexperts’ Maintenance and Support department conforms to the industry's highest standards and provides several levels of support, the tasks being transferred from one level to another according to their nature. Our specialists' qualifications and skills guarantee instant problem solving in a real-time mode.
The department works with the latest product versions of such software providers as Oracle (Oracle 10g RAC with replication mechanisms), Sun (Solaris 9.0, 10.0) and BEA (Weblogic 8.0, 9.0), and the department employees hold about 10 Sun and Oracle certificates.
To ensure fast and accurate problem solving in trading process or transaction flow, Devexperts has developed, and is constantly improving, its own monitoring software to provide a non-stop system parameters collection and monitoring and subsystem operation supervision.
Along with twenty-four-seven support for the Devexperts’ solutions, the Maintenance and Support department is also in charge of selecting, purchasing, installing, testing, starting up and supporting hardware provided by such manufacturers as Sun Microsystems, Cisco Systems and Brocade. Installation of the hardware in various data-centers is also very important as such centers have to meet certain requirements concerning not only power supply and security, but also protection against natural disasters. At present time, the Maintenance and Support department controls over 100 various hardware units located in 5 distant data-centers in USA.
Due to the faultless performance of Devexperts Maintenance and Support department our clients can rest assured that their money flow will not stop even for a second.
